Help: Why can't I send crypto after reinstalling Algorand Official Wallet and recovering account? - Issues with Ledger Firmware 2.0.0 and Algorand Wallet

Pera Wallet (ex Algorand Wallet)
,
44

@DeFiYourLife

Can you try the following steps (this is on iOS, Android might be slightly different):

  1. (Ledger) Restart the Ledger Nano X
  2. (Ledger) Forget the Ledger Nano X from the Bluetooth menu from your phone. See Step 3 in https://support.ledger.com/hc/en-us/articles/360025864773?support=true.
  3. (Phone) Open the Algorand Wallet
  4. (Phone) Click on the + button, then Add Account, then Pair Ledger Device.
  5. (Ledger) Be sure your Ledger Nano is open. VERY IMPORTANTLY, do NOT open the Algorand app from Ledger Nano. (Despite the fact that the screen tells you so.) You must be on the screen with all the apps on Ledger Nano.
  6. (Phone) Click on Search for Ledger, and then Connect next to your Ledger. If your Ledger does not appear, restart the phone and the Nano.
  7. (Phone & Ledger) Both the phone and the Nano should display a pairing code. Confirm they are identical. Confirm on Ledger Nano. And click Pair on the phone.
  8. (Phone) The Phone will display an error telling you to open the Algorand App.
  9. (Ledger) Only now, and not before, open the Algorand App on the Ledger Nano.
  10. (Phone) Click on Connect again.
  11. (Phone) You will see the screen to recover the wallets.

After that, it worked on my iPhone.

Importantly, do NOT pair the Ledger with Ledger Live on your phone, nor with any other method.
If something gets stuck at any point, just restart the Ledger Nano and the phone.

One common issue is the following: if the first pairing is done with the Algorand app on the Ledger Nano opened, then it seems to get stuck.