Hi
I have some similars problems with wallet Algorand and nano ledger X
Create a standard account in the algorand wallet app ( account 1)
Create a ledger nano x backed account in the wallet app a week later when I received the nano x. (account 2).
I transfer all tokens from account 1 to account 2.
I can see my balance and staking rewards. BUT when I try to send or receive anything now I get a error message saying:
“Something went wrong Please check that your hardware wallet is set up with the Recovery phrase or passphrase associated to the selected account.”
I’ve not changed anything, and all my other accounts/coins work just fine.
Yes, I tried this. But in ledger live also apperr the account 2.
I had commented on the other topic because it is related to this comment …
I made a transaction max. It may be the problem but I have not debugged anything in that way.
Do you have the addresses of account 1 and account 2? If yes, are they different and can you check on algoexplorer.io the balance of account 1 and account 2? If you did a max transaction, the balance of account 1 should be 0 or the account should not be there, while account 2 should have all your Algos in it.
Create account 2. pairing a ledger device with the Algorand wallet application, create account 2 and then transfer all the tokens to something.
Do you have the addresses of account 1 and account 2? If yes, are they different and can you check on algoexplorer.io the balance of account 1 and account 2? If you did a max transaction, the balance of account 1 should be 0 or the account should not be there, while account 2 should have all your Algos in it.
Yes the accounts are different. The balance of account 1 is 0 and the balance of account 2 has all the something.
I have had this problem for months. When I identify it, when trying to pairing the nano ledger the error of the image would appear.
That after doing that, the address of the account is different from account 2 (and from account 1)
And that Ledger Live displays a balance of 0
If one of the four points above is a misunderstanding from what you did, please try to do the four points above.
If the four points above accurately describe your situation, I can see four possible explanations:
The Ledger got reset. This is the most likely explanation. See “Did your device reset automatically?” on Reset to factory settings (Ledger Nano X) – Ledger Support. Do you remember having to write down twice the 24-word recovery phrase? Or do you remember seeing the “Welcome” screen twice? If this is the case, you should be able to use the correct 24-word recovery phrase to restore your Ledger in the current state. But sure to keep both 24-word recovery phrases. The new one may have been associated to some other accounts.
The Ledger has a bug. One solution may be to reset it after ensuring that you have your 24-word recovery phrases. If you have access to another fresh Ledger, I would recommend to use this other Ledger instead of resetting your current Ledger. Follow Restore from recovery phrase – Ledger Support
For some unknown reasons, multiple accounts were created on the Ledger and the first one was not used. This is very unlikely, but to be sure, go to Ledger Live and create a couple of Algorand accounts. If any of those match your old account, let me know and we can work from there. Follow this tutorial: Add your accounts – Ledger Support. To read the address of an account on Ledger, follow Receive crypto assets – Ledger Support
You used an extra passphrase with Ledger. It is a very advanced process so it is very unlikely. But just in case, here is the documentation: Advanced passphrase security – Ledger Support
Disclaimer: Algorand makes no representations regarding the functioning or security of wallets, exchanges, or tools mentioned in the answer above, and disclaims any liability therefof. You are fully responsible for the security and the availability of your keys.
No. I Install the algorand app on the nano ledger X.
then from the wallet app: add account / pai ledger device via bluetooth / search ledger / connect / and select the account that appeared (address2).
address 2 is different from address 1.
I transferred all the tokens some of the address 1 address 2.
I did a firmware update that suggested ledger live which was successful. I have other wallets associated with this nano ledger that I could use later (ADA, TEZOS, ERC-20 tokens, STACKS and others). None had a problem. And the workflow to create the wallet address of those tokens has been the same, without using a live ledger.
About " 3. For some unknown reasons, multiple accounts were created on the Ledger and the first one was not used. This is very unlikely, but to be sure, go to Ledger Live and create a couple of Algorand accounts. If any of those match your old account, let me know and we can work from there. Follow this tutorial: Add your accounts – Ledger Support. To read the address of an account on Ledger, follow Receive crypto assets – Ledger Support"
To create other accounts, I need to token something to the first created account and then create the next account.
Do you know how many accounts could I create with the nano ledger?
For some unknown reasons, multiple accounts were created on the Ledger and the first one was not used. This is very unlikely, but to be sure, go to Ledger Live and create a couple of Algorand accounts. If any of those match your old account, let me know and we can work from there. Follow this tutorial: Add your accounts – Ledger Support. To read the address of an account on Ledger, follow Receive crypto assets – Ledger Support* "
OUT: Create 12 new addresses, none of them correspond to address 2.
Resutted:
Start a new device with the seed phrase that generated address 2. All 12 addresses created are reset, but address 2.
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2. The Ledger has a bug. One solution may be to reset it after ensuring that you have your 24-word recovery phrases . If you have access to another fresh Ledger, I would recommend to use this other Ledger instead of resetting your current Ledger. Follow Restore from recovery phrase – Ledger Support
OUT: I Start a new device with the seed phrase that generated the address 2. All 12 addresses created are reset, but address 2 does not appear.
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about
The Ledger got reset. This is the most likely explanation. See “Did your device reset automatically?” on Reset to factory settings (Ledger Nano X) – Ledger Support. Do you remember having to write down twice the 24-word recovery phrase? Or do you remember seeing the “Welcome” screen twice? If this is the case, you should be able to use the correct 24-word recovery phrase to restore your Ledger in the current state. But sure to keep both 24-word recovery phrases. The new one may have been associated to some other accounts.
**OUT:**This has not happened. however I reset the device according to the instructions. The reestablished accounts are the accounts created in point 3.
According to the instructions, the device should be reset to factory settings. “like new”, but apparently not the case with the firmware. Since creating address 2 to date the device has had two firmware updates.
Do you know how I can restore the device to the firmware version it had for when I created the address 2?
I would also like to do the same with the version of the app wallet algorand
The idea is to have the same conditions with which the management creates on December 2, 2020
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about 4, I have never done this, as I mentioned earlier. I have other tokens from other blockchains, but I only had the problem with algorand.
Close addresses are used to move all the remaining Algos of an account somewhere else.
If you don’t use a close address, your account needs to always have at least 0.1 Algos and you cannot transfer all the Algos.
This is therefore completely normal.
I’m sending you a DM asking some information that may help us debugging your issue.
